FAQ's

Honestly, maybe. Whilst you may be carrying life-saving equipment, you should not be carrying/using any supplies that you haven't been trained to use. 

So yes, you may be liable for any issues that arise in situations that you used your own equipment - same as anything. However, would you rather receive a telling off for carrying a tourniquet than attend the funeral of your colleague after they died from an easily treatable issue?

First Line Medic does not accept any responsibility for any injuries or damaged caused by our products. DO NOT USE ANYTHING YOU HAVEN'T BEEN TRAINED ON. 

We follow Home Office guidelines on supplies, brands and designs to ensure that we stock the right equipment needed to save lives.

First Line Medic consult's a whole range of professionals on equipment to stock, including serving Police Officers, Paramedics, Combat Medical Technicians and specialists before we make any decisions.

We are always looking for feedback from users. Whether it's suggestions, issues or ideas, we'd love to hear them!

First Line Medic was created to supply Police Officers with the equipment needed to save lives, after budget cuts have sent officers searching for their own supplies because their force can't afford them.

We currently collect little to no profit for sales to keep costs to a minimum. All profits are being put back into expanding the company and supporting related charities.

We stock all kind of equipment and supplies - we choose to only list a few to make it easier for Officers and MOP's to decide on the responsible kit for them. 

Please contact us with any other supplies you may require, and we'll get in touch. Please note, A lot of our unlisted kit requires extra training to use, and we may challenge you - If you are trained to use it, the'll be no issue.

We do ship internationally, however our products may not be approved in your country, and you may find the same products for a similar price from a local distributor.

If you are in the US, we recommend you check out North American Rescue and Medical Gear Outfitters.

We do offer free delivery for all orders over £40 or $52. This applies to countries within Europe and Central America however.

If you'd like to track your order or want express delivery, we recommend you pay for postage from one of our postage partners.

In the unfortunate event that this happens, contact our customer service team who will happily refund or resend you the product.

Before returning any items please contact our Customer Service team and let us know about the reasons for your return. 

We'll then provide you with a pre-paid postage slip which you'll need to print out and pop in the post.

For more information on what you can return and how to exchange/refund orders, please visit our Returns page.

Please review the Terms and Conditions of the promotion, as some discounts cannot be used in conjunction with other promotions or discounts.

Please check that the code/link you are using is still valid and not out of date.

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If the problem still occurs, contact our Customer Service team

Unfortunately we cannot currently offer any form of service or student discount, this is because our prices are already as low as we can afford to make them.

Some of the First Line Medic partners may however offer discounts to our store, so keep an eye out for those.

We are currently working on introducing gift cards to our store. We expect them to be available for purchase later this year.

We do offer bulk discounts - please get in contact with us outlining your needs for a quote.

If you are a police force or emergency service, please let us know (send via an official email please) and we will also deduct our profits from the order.